Privacy and policy

Information We Collect and Why

1. Contact Basics (Name, Email, Phone Number)
We need this information to send your booking confirmations, digital invoices, and arrival reminders. It also allows us to reach you instantly in case of an emergency, such as a burst pipe or a lockout. This ensures you have a paper trail of your service and a direct line of communication with your cleaner.

2. Full Property Address & Access Details
Beyond knowing where to go, we require details about parking restrictions or gated access codes to ensure our team arrives on time without delays. This helps prevent any logistical issues.

3. Property Specifications (Size & Condition)
Understanding the size and current condition of your property allows us to allocate the appropriate resources and time for an effective cleaning service.

4. Special Instructions & "Pain Points"
We encourage you to share any specific areas of concern or "pain points" you'd like us to focus on. This helps us tailor our service to your exact needs.

5. Payment Information
Secure processing of payments is essential for our services.

Sharing Your Information

We do not share your personal information with any third parties, except when it is required by law or by an official request from legal authorities.